Poor Customer Experiences
IVR, or Interactive Voice Response is a very common method for routing callers. In its most innocuous form, you have to sit through a series of options and choose the one that best matches the reason you are calling. In its most pervasive and frustrating form, a caller finds themselves in a kind of telephonic hell, mashing buttons and screaming into the telephone receiver at an uncaring mechanical voice, desperate to speak to an actual human being.